Friday, July 6, 2012

PLAYING FOLLOW THE LEADER PART FOUR: OFFERING THOUGHTFUL FEEDBACK

Bill was a Purdue guy.  An engineer for GE who served as the congregation’s chairperson of the Staff Parish Relations Committee.  I was a young guy who happened to be the senior pastor of a large Fort Wayne-area church.

We were about as different as night and day, Bill and I were.  He was thoughtful, quiet, wired like an engineer, a man of faith, and Bill had more than his share of wisdom.

Soon after I arrived in that town Bill called me.  He asked how I was doing and then said, “I notice you have us standing for the reading of the Gospel.  Our people really love reading the text out of the pew Bibles and it is a tough for them to stand, listen, and read at the same time.  Maybe we could stand now and then, but not every Sunday?”  Bill helped me see something I was missing.

Another year he discovered that I had sent Sharon and the boys to Florida while I stayed behind to watch a building project move along.  Bill caught me at church on Sunday, pulled me aside, and “got in my grill.”  He said, “I hear Sharon and the kids are in Florida,”  I said, “Yes.”  “Why are you here, then?” he asked.  I hesitated.  “I guess I thought I needed to be here,” I explained.  “As long you are a pastor here, I never want you to do this again, alright?” Bill said.  “You need to be with your family.  We want you with your family.  Go away…the church will be just fine!”  It was a lesson I have never forgotten.

Years later a lay leader walked into my office and told me it was time to deal with a ineffective member of our church staff.  I had been doing everything I could to avoid making a tough decision.  Karen closed the door to my office, walked over to my desk, and said, “It is time.  This is draining you and the church.”

Some words of truth church members have had for me have been hard.  The ones that made a difference, though, weren’t just hard: they were spoken to me by people who loved God, cared about me, and wanted the best for me and for their church.

I share these stories because I think of the great lay people who have coached me along the way.  Anthony Robinson, as he talks about the importance of healthy, engaged, thoughtful followers in the Christian church says the fourth characteristic is that “good followers practice the art of learning and giving good feedback.”

If we care about those who are in a leadership role, he says, honest feedback is more valuable than general words of praise.  Why did something work?  How was a Bible study, or a weekend retreat, or leadership class helpful?

Barbara Blodgett, in her book Becoming the Pastor You Hope to Be, notes that praise tends to focus on the person (“You are the best pastor we’ve ever had”) and then it flips over into “equally extravagant and unfocused criticism" (“She’s just the wrong pastor for us.”)

If we want to help grow our leaders, we need to offer loving, specific, feedback.  I love the way the father-in-law of Moses helps him see the importance of delegation.  I love the way the Hellenistic Jews in Acts 6 spoke up and said, “Someone needs to figure out a way to take care of the widows who aren’t receiving food in our church.”

Great followers help encourage and sharpen effective leaders.  They do that by offering loving, specific coaching.  This kind of feedback is a loving gift.

Leadership is something we all do together.  Thanks for helping your pastors, and class leaders, and small group facilitators, and directors become even better at serving people and glorifying God!


In Christ and for Christ,

Mark

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